Elements and Performance Criteria
- Prepare for registration.
- Check and prepare all registration materials and equipment prior to the event according to event procedures.
- Identify and prepare appropriate resources to address on-site contingencies.
- Check and reconfirm the arrangements for venue or site access and registration set-up according to event procedures.
- Set up registration area.
- Locate and check registration set-up against prearranged agreements and relevant safety and access requirements.
- Carry out a brief site inspection in order to become completely familiar with event venue or site.
- Establish contact with appropriate venue or site personnel and other operations staff to facilitate effective communication during the event.
- Install or arrange for the installation of materials and equipment and check their efficiency and working order prior to registration commencement.
- Process registrations.
- Welcome attendees in a courteous and friendly manner and provide accurate and relevant information on venue and event features.
- Check and accurately record registration details according to event procedures.
- Assist where possible with work overflow of other registration personnel.
- Identify, record and action any registration discrepancies with minimum disruption to the attendee.
- Accurately finalise documentation and pack or store registration resources according to event procedures.